Refund & Replacement Policy

Our policy in brief

1. What we offer instead of cash refunds

byzzleads does not offer cash refunds for leads that have been successfully delivered to your account.

Where a delivered lead does not meet the expected standard, we credit the amount you were charged for it back to your account balance, subject to the conditions below. That credit goes toward your next delivered lead the same as any other balance — we don’t assign or guarantee a specific replacement lead in its place.

2. Grounds for a replacement request

You may request a replacement if the delivered lead:

• Provided false contact information (bounced email, disconnected number)
• Is outside your configured lead type or country
• Is a duplicate of a lead you have previously received

This is not something we can approve a replacement for if the lead:

• Didn’t want a quote, wasn’t ready to buy, or asked to be contacted later
• Said they’re not interested, have no budget, or don’t need the service right now
• Didn’t want to engage, or asked you to stop contacting them
• Changed their mind after initially responding
• Simply didn’t answer or respond to your outreach

A lead with valid, working contact details has been delivered as sold. How that business responds — or doesn’t — to your outreach is a normal part of sales, and is outside our replacement policy regardless of the outcome. Replacement requests submitted without a valid reason above, or where we determine the lead was legitimate, will be declined.

Each lead may only have one replacement request. Once a decision is made, it is final — declined requests cannot be resubmitted or appealed, and approved requests cannot be submitted again for the same lead.

3. Time window and caps

Replacement requests must be submitted within 7 calendar days of the lead delivery date. Requests submitted after this window will not be accepted.

Replacements are capped at 20% of total leads received in any single calendar month. Once the cap is reached, no further replacement requests will be accepted for that month.

4. How to request a replacement

1. Log in to your buyer account and navigate to the Replacements section.
2. Select the lead you wish to replace and provide a reason for your request.
3. Submit the request. Our team will review it within 1 business day.
4. You will be notified by email when your request is approved or declined.
5. If approved, the credit you were charged for that lead is refunded to your account balance — it goes toward your next delivered lead, the same as any other credit.

5. Prepaid credit — unused balance

Prepaid credit that has not been used (i.e. no leads have been delivered against it) does not expire. If you wish to close your account, please contact us at hello@byzzleads.com and we will review your situation. Unused credit may be refunded at our discretion, or as required by applicable consumer protection law.

6. Consumer rights

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer or business protection law.

7. Changes to this policy

We reserve the right to update this policy, including the grounds on which a replacement will be considered, at any time. The current version of this policy always applies to lead deliveries and replacement requests going forward.

8. Contact

For questions about this policy or to escalate a replacement decision, contact us at hello@byzzleads.com.